Fastrack is keen to maintain a good relationship with the public. If you have any of the issues outlined in the below table, then please feel free to context us on the details provided.
Please contact the relevant department listed below with your Fastrack enquiry:
(PLEASE NOTE THAT THE DEPARTMENTS BELOW ARE UNABLE TO RESPOND TO REQUESTS REGARDING SERVICE DISRUPTION CAUSED BY ADVERSE WEATHER, TRAFFIC CONGESTION OR OTHER EXCEPTIONAL CONDITIONS –
Reporting a problem with the network.
If you would like to report a fault with some of our Fastrack infrastructure on the network, then please follow the below link to our Highways reporting tool. We will then dispatch our highways engineers as soon as possible.
Kent Highways reporting tool
| Enquiry Regarding | Department | Contact details |
|---|---|---|
| Complaints or compliments regarding your travel experience | Arriva Customer Services | Email Arriva Customer Services 0344 800 4411 |
| Lost property | Arriva Kent Thameside Depot | Email Property Services |
| Fastrack policy and future network development | Fastrack Manager, Kent Highways | Email Fastrack |
