Contact Us

Fastrack is keen to maintain a good relationship with the public. If you have any of the issues outlined in the below table, then please feel free to context us on the details provided.

Please contact the relevant department listed below with your Fastrack enquiry:

(PLEASE NOTE THAT THE DEPARTMENTS BELOW ARE UNABLE TO RESPOND TO REQUESTS REGARDING SERVICE DISRUPTION CAUSED BY ADVERSE WEATHER, TRAFFIC CONGESTION OR OTHER EXCEPTIONAL CONDITIONS –

Reporting a problem with the network.
If you would like to report a fault with some of our Fastrack infrastructure on the network, then please follow the below link to our Highways reporting tool. We will then dispatch our highways engineers as soon as possible.
Kent Highways reporting tool

Fastrack Departments Contact Information
Enquiry RegardingDepartmentContact details
Kent Thameside: Complaints or compliments regarding your travel experienceGo-Aheadinfo@kent-fastrack.co.uk
Or Call: 01322 941020
Kent Thameside Lost propertyGo-Aheadhttps://www.kent-fastrack.co.uk/lost-property
Fastrack policy and future network developmentsKCCfastrack.electric@kent.gov.uk
Dover Fastrack Complaints or Compliments regarding your travel experienceStagecoach

https://www.stagecoachbus.com/help-and-contact/forms/complaint-form

Dover Fastrack Lost propertyStagecoachhttps://www.stagecoachbus.com/help-and-contact/forms/lost-property-form