Award winning Bus Rapid Transit system
New vehicles introduced Summer 2015!

Fastrack Enquiries

Please contact the relevant department listed below with your Fastrack enquiry:

(PLEASE NOTE THAT THE DEPARTMENTS BELOW ARE UNABLE TO RESPOND TO REQUESTS REGARDING SERVICE DISRUPTION CAUSED BY ADVERSE WEATHER, TRAFFIC CONGESTION OR OTHER EXCEPTIONAL CONDITIONS –

Enquiry regarding … Route Department Contact details
Times of Fastrack services A & B Traveline 0871 200 22 33
Fares, timetables and tickets A & B Arriva Customer Services Arriva Customer Services
0344 800 4411
Complaints or compliments regarding your travel experience A & B Arriva Customer Services Arriva Customer Services
0344 800 4411
Lost property A & B Arriva Kent Thameside Depot Lost Property
Reporting damage to shelters, ticket machines and other infrastructure (Route A only) A The Bridge Estate Management Company 0800 298 4330
Fastrack travel cards (For residents of The Bridge only) A The Bridge Estate Management Company 0800 298 4330
Reporting damage to shelters (Route B only).(Please quote the 8 digit shelter code in the format 3203-XXXX which can be found on the top front of the shelter)   B Clear Channel UK 24-hour Damage Hotline
0800 731 3699
Fastrack policy and future network development All routes Fastrack Manager, Kent Highways Fastrack Policy
For all other enquiries All routes Click here for all other enquiries.