Fastrack Enquiries
Please contact the relevant department listed below with your Fastrack enquiry:
(PLEASE NOTE THAT THE DEPARTMENTS BELOW ARE UNABLE TO RESPOND TO REQUESTS REGARDING SERVICE DISRUPTION CAUSED BY ADVERSE WEATHER, TRAFFIC CONGESTION OR OTHER EXCEPTIONAL CONDITIONS –
| Enquiry Regarding | Route | Department | Contact details |
|---|---|---|---|
| Times of Fastrack services | A & B | Traveline | 0871 200 22 33 |
| Fares, timetables and tickets | A & B | Arriva Customer Services | Email Arriva Customer Services 0344 800 4411 |
| Complaints or compliments regarding your travel experience | A & B | Arriva Customer Services | Email Arriva Customer Services 0344 800 4411 |
| Lost property | A & B | Arriva Kent Thameside Depot | Email Lost Property |
| Reporting damage to shelters, ticket machines and other infrastructure (Route A only) | A | The Bridge Estate Management Company | 0800 298 4330 |
| Fastrack travel cards (For residents of The Bridge only) | A | The Bridge Estate Management Company | 0800 298 4330 |
| Reporting damage to shelters (Route B only).(Please quote the 8 digit shelter code in the format 3203-XXXX which can be found on the top front of the shelter) | B | Clear Channel UK | 24-hour Damage Hotline 0800 731 3699 |
| Fastrack policy and future network development | All routes | Fastrack Manager, Kent Highways | Email Fastrack |
| For all other enquiries | All routes | Click here for all other Fastrack enquiries. |
