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Please contact the relevant department listed below with your Fastrack enquiry:
(PLEASE NOTE THAT THE DEPARTMENTS BELOW ARE UNABLE TO RESPOND TO REQUESTS REGARDING SERVICE DISRUPTION CAUSED BY ADVERSE WEATHER, TRAFIC CONGESTION OR OTHER EXCEPTIONAL CONDITIONS - please click on the Service Disruptions tab at the top of this page for the latest available information.)
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Enquiry regarding ...
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Route
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Department
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Contact details
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Times of Fastrack services
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A & B
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Traveline
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0871 200 22 33
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Fares, timetables and tickets
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A & B
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Arriva Customer Services
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
0844 800 4411
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Complaints or compliments regarding your travel experience
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A & B
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Arriva Customer Services
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
0844 800 4411
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Lost property
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A & B
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Arriva Kent Thameside Depot
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Reporting damage to shelters, ticket machines and other infrastructure (Route A only)
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A
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The Bridge Estate Management Company
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0800 298 4330
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Fastrack travel cards (For residents of The Bridge only)
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A
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The Bridge Estate Management Company
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0800 298 4330
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Reporting damage to shelters (Route B only).
(Please quote the 8 digit shelter code in the format 3203-XXXX which can be found on the top front of the shelter)
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B
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Clear Channel UK
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24-hour Damage Hotline
0800 731 3699
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Problems with ticket machines (Route B only).
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B
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Arriva Kent Thameside Depot
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Fastrack policy and future network development
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All routes
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Fastrack Manager, Kent Highways
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This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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For all other enquiries
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All routes
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Use the Contact Us facility on this website.
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